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We take our responsibilities regarding the protection of personal information very seriously. This policy explains:
1. Why we need your personal information
When you use services provided on this Site, you will be asked to provide certain information such as your name, contact details, and/or credit/debit card details. We will store this information and hold it on computers, computerized storage centers or otherwise. We will use this information, by way of example and without limitation, in some and/or all of the following ways
1. To register you with our Site and administer our Site services where you have registered to receive these.
2. to answer any queries which you may send to us by e-mail;
3. in order to conduct customer satisfaction surveys;
4. to meet our legal compliance obligations;
5. Process your orders and communicate with you about your purchase.
6. for crime prevention and detection;
7. Address problems with the site.
8. for direct marketing purposes, as set out in detail below; or
9. Allow you to communicate or contact us.
2. Google Analytics
3. How we use your personal information
The information you provide or that is obtained by us on the Site, will be used by us and/or our affiliates to provide you and other customers (via post, email, telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties, where you have registered to receive these.
The information and/or data that you provide or that is obtained by us on this Site or otherwise, will be used by us and/or our affiliates to process your query, request or application. We may also inform you about any relevant opportunities, products or services (including those of selected third parties), where you have registered to receive these.
We may contact you by post, email, telephone (including SMS) or fax for these purposes. Your confirmation emails may include marketing material which we may feel will be of interest to you from other third parties. We may also use and analyses the information and/or data that we collect so that we can review, administer, support, improve and develop our business and the services which we offer.
4. How long is your information retained?
We will retain your personal data only as long as we need it for the purpose it is being processed for. For example, when you contact us with a complaint, query, or other concern, we will retain your information as long as needed to respond to your query. [We may use data aggregated by Google Analytics indefinitely with further notice to you.] We will periodically review the personal information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business, or consumer need for it to be retained. When we anonymize data, we may retain such data indefinitely without further notice to you.
5. To whom we disclose your personal information
We do not sell or trade your personal information to third parties. We may share information about you as follows:
If you are a customer, your personal data (including sensitive personal data) has been provided to us for the purposes of provide a simple and convenient service to consumers, for home delivery or self-collection, of fresh produce and other products. You automatically authorize us to retain and/or use such data and to transmit to and/or to share it with: our own offices, our authorized agents, service providers, approved contractors, our other companies and/or brands, our affiliates, anyone to whom we transfer our rights and duties; third party companies offering related services (including, for example credit/debit card and other payment card companies, and other providers of such related services).
For all these purposes, The Site may provide its third-party service providers and processors with access to your personal information. These third-party service providers may be located outside the Kingdom of Saudi Arabia. These service providers may include: credit/debit card verification providers, our data warehouse and customer relationship management center, marketing organizations, who may provide us support with marketing and promotional communications; internet service providers, cloud hosting companies who administer our web pages and provide internet services and host our facilities; third party companies offering related services, and consumer research companies that assist The Site with understanding consumer interests by conducting surveys. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or HTML5 cookies to receive, collect or store information.
We may also disclose your personal information as permitted or required by law. This could include disclosure outside the Kingdom of Saudi Arabia. For example, we may disclose personal information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, and to comply with record production requirements.
We undertake to collect, process, store, save and transfer your data in compliance with the applicable data protection legislation in force from time to time. In processing your data, we may transfer it to countries which may not afford the same level of protection.
To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
If we have a duty to do so or if the law allows us to do so.
To our employees, agents and/or affiliates to do any of the above on our behalf, now or in the future.
If you choose not to provide certain personal information we request, you will still be able to visit our Site, but you may be unable to access certain options or services.
Please note that there may be instances where it may be necessary for us to communicate with you, for administrative or operational reasons relating.
The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party, which may be located outside the Kingdom of Saudi Arabia. We may also allow access to your information by other third parties who act for and/or in conjunction with us for the purposes set out in this policy or for other purposes approved by you.
6. Access to/correction & updating of personal information
If your personally identifiable information changes, or if you no longer desire our service, we provide a way to correct, update or remove your personal information provided to us
7. Transfer of your personal information
Some parties that process or store personal information may be located in jurisdictions outside your country of residence. Therefore, your information may be processed and stored in these jurisdictions and, as a result, foreign governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws in these countries. Since Del Monte Saudi Arabia Food Co. Ltd is party of a global company, Sites covered by this policy attract users from all over the world. Therefore, if you choose to give us personal information, it will be sent to a foreign country. Data protection laws in those foreign countries may be less stringent than in your country.
To ensure that your data is adequately protected, we only transfer your data subject to suitable safeguards being in place.
When you use our Site or enter personally identifying information, your details are transmitted across the internet securely. We have implemented technology and security features to safeguard the privacy of your personal information. We also follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorized access should we be required to disclose sensitive information to you, we may request proof of identity in adherence with our security procedures before we are able to do so.
In the circumstances set out in this policy where the Site passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by the Site. This does not apply where we are required by law to pass your information to a third party.
We will retain your information for a reasonable period or as long as the law requires.
10. Tracking Site usage
We use tracking software to monitor customer traffic patterns and Site usage and to gather certain information like the number and frequency of visitors to the Site. This information (which may include the URL you just came from, the URL you next go to, what browser you are using and your IP address) is used to develop the design and layout of the Site to better meet the needs of visitors to the Site. We only use such data in the aggregate. The Site does not capture any personally identifying information.
This information is also used to analyse patterns and improve our marketing and promotional efforts, to improve our content and product offerings, and to customize our Site's content, layout and services.
By using our Site, you give your explicit consent for us to collect this data and information and/or use it for the sales and services provided by the Site.
14. Minors accessing our web site
You confirm to us that you are of the applicable legal age or over to access and use this Site in accordance with its terms. If a minor (according to applicable laws) has provided the Site with information without consent of a parent or guardian, the parent or guardian can contact the Site to remove it.
15. News and updates
We will occasionally inform you about our special offers and new services via your e-mail address. You only receive our e-mails regarding news and special offers once you subscribe to this service. If you do not wish to receive these e-mails, you can unsubscribe at any time. Once you have unsubscribed, your e-mail address will be removed from the distribution list
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available at the Site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including prices and availability ) of the Service,, (iii) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Site, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to us or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies), including any (partial) cancellation, force majeure or any other event beyond our control.
17. Intellectual Property Rights
All rights, including copyrights and database at the Site, and its contents, are owned and/or licensed to Del Monte Saudi Arabia Food Co. Ltd.
Nothing mentioned herein gives, in any manner whatsoever, users or third parties any property rights or interests in any other intellectual rights concerning the Site including any software or relative documents used in this service. You shall be liable for any infringement and/or breach of the intellectual property rights of the Site and/or third parties. Should any infringement or violation be committed by third parties concerning your intellectual property as regards the contents you send to the Site or should any infringement or a violation of the intellectual property rights or property rights of third parties, please contact us by email at email@example.com
18. Termination of service
We reserve the right to modify, cancel and/or suspend, at any time without prior notice, any part of the services. You agree that we are not responsible, towards you, in any form whatsoever, on account of this amendment, cancellation, termination or suspension of all or any of these services. You hereby expressly confirm your consent to the termination of services pursuant to this clause and without the requirement to obtain a judicial order to effect such termination in accordance with the applicable laws and provisions of the Kingdom of Saudi Arabia.”
The cancellation of one or several clauses of these terms- for illegality or non-enforceability, shall not affect other terms as being enforceable and producing their effects.
20. Disputes, Arbitration and the applicable law
21. Refund/Return Policy
We aim to deliver only high quality fresh produce to every household, therefore every order is carefully inspected by our Quality Team before we ship them. If, for any reason, you are not satisfied with any of the products you received, please contact us at 8001249555 or email us at firstname.lastname@example.org within 24 hours post delivery.
To file a complaint, we suggest to take photos and send them to our official email address, otherwise we may also need to collect the product if further investigation will be required.
Once the product is confirmed unfit for consumption, we will proceed with replacement (depending on the availability of stocks of the same item) or refund (either full or discounted amount if a promo code is applied). The refund will be issued to the same credit card or to your Fresh Del Monte wallet if paid by cash. If the order is placed using as a Guest, you will be required to sign up an account to proceed with wallet refund. Shipping fees will not be refunded except in cases in which Del Monte shipped the incorrect product. Depending on your bank, the refunded amount may reflect to your bank statement in 5-7 business days.
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